Author: support.hp.com Post date: 6 yesterday Rating: 5 (908 reviews) Highest rating: 3 Low rated: 1 Summary: Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port. You can do this through the Settings or Wireless menu for your printer. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. If the printer has a setting to automatically turn on/off at specific hours, set it up to turn off and on every day so it never has the chance Other than that, i'd highly recommend just using the printer via USB, it's not like you move the printer around and you need it on wifi Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info. That would explain why you're getting a ping response with the printer offline. Right-click on your printer name, choose Printer Properties, and click the Ports tab. If the printer is still offline, print a network configuration report. If the printer is still offline, print a network configuration report. Click Devices and Printers. Restart the printer to clear any error states. Click Configure Port, Uncheck SNMP Enable. There, click on your HP printer, then click on the - (minus) button at bottom left, and confirm Yes to delete it for now. If you use a Wireless mode, check the LED on the router using the printer manual. In addition, you should make sure the cable is plugged firmly and the router works well. Make sure the USB cable is fully inserted into both the computer and printer. Right-click on your printer name, choose Printer Properties, and click the Ports tab. Click on the + (plus) button at bottom left, and see if it detects your HP printer. Resolving Print jobs stuck in queue and other printing problems using the HP Print and Scan Doctor. Windows: Download HP Print and Scan Doctor. Click Ports, find your port description. Reinstall the printer. If there's a checkmark next to the option, select Use Printer Offline to bring the printer back online. Select Start > Settings > Bluetooth & devices > Printers & scanners . Then select your printer > Open print queue. At the top of tool menu bar click on Print Server Properties. To do that, you can turn off the printer for 25 to 30 seconds and then turn on it again. If your printer is setup for a static IP that was working on your previous WIFI network, then it will not connect on your TMO WIFI since it defaults to a subnet that is most likely different than what you had before. Select the printer and right click with the . Select your Canon Printer. Scroll down and right-click the Print Spooler service. The printer is set to "Use printer offline" The following symptoms might also be present: Printer does not respond Printer icon (s) status is offline or greyed out The default printer driver has been changed Unable to find printers or other devices on the network File and printer sharing is disabled Network port IP address changed or is reset Generally, the printer goes offline if the communication between the devices is not maintained. Select Add Port Select Standard TCP/IP Port and click New Port When the HP printer is offline, what you should first do is to check the printer and network connection. Mac: Use Diagnose & Fix through HP Smart. How to Share a Printer in Windows 10 PC [Complete Guides] Select Printer on the menu bar and ensure "Use Printer Offline" is unchecked. Click Run the troubleshooter and follow the prompts to see if Windows can locate any issues. Select Printer, and then select to clear any selections next to Pause Printing or Use Printer Offline, if selected. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard. Ensure the power cable of the printer is working. Make sure there is not any HP printer showing there for now. Verify that your printer is not in Use Printer Offline mode. Go to "Settings" and then "Printers." Right-click on the printer and select "Use Printer Online." Check to see if there are any print jobs and clear them. If the printer still shows Offline, try a different USB cable. Select the Start button, then choose Settings > Devices > Printers & scanners. This would be helpful if SNMP is not a required feature on the printer. Go to Devices and Printers Click on printer have issue. Right-click on your printer name, choose Printer Properties, and click the Ports tab. 3: Click Add a Printer button on top, wait windows to find Printer, once found, select the HP Printer > Click Next button to reconfigure printer. You can do this through the Settings or Wireless menu for your printer. Run HPPSdr.exe from the download location on your computer. If the cable is over 6 ft. long the message might still show. This video resource will show you how to do it: If Windows does not find a Driver,browse the printer manufacturer website for Drivers. If it's online, your issue is solved. Step 4: Run the Troubleshooter Select Standard TCP/IP Port, and then click New Port. Check the connection between the computer and the printer is established. If it's online, your issue is solved. Select Add Port Select Standard TCP/IP Port and click New Port Type in the proper IP address for the printer. Resolve any errors before you use the printer. Follow these steps to restart the service that controls your print jobs: Press Win + S to open the search bar and type services. To sum up, if your printer shows offline, there's no need to worry. Make sure no error messages or blinking lights display on the printer control panel. If you use a Wired cable connection, replug it and check if it is firm. This will restart the printer dialog, which will give the computer a chance to rediscover the printer. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab. Download the Driver and follow the instructions given by the printer manufacturer. If it's online, your issue is solved. According to your network configuration report, if your printer still shows offline, you need to configure a new port. To fix your HP printer offline issue: Check if USB cables are working fine and are connected to your computer. Click Ok. Hopes this helps. Angry IP works well on a PC. Try printing a test document and see if it printed. Double click on the selected printer. Select Add Port Select Standard TCP/IP Port and click New Port It is recommended to use a cable shorter than 6 ft. Open Devices and Printers in the Control Panel. Head to Settings > Devices > Printers & scanners and select the affected printer in the "Printers & scanners" section. Make sure your HP printer is turned on. Wrap up. Restart the Printer If the printer is still offline, print a network configuration report. Open Start menu. Go to "Printer Menu" and select "Cancel All Documents." If there was a printer jam or job that may cause the printer to show an error and go offline. 4. Note: If Windows fail to detect printer from Network, it means your HP . There is no way of your printer to know whether it is being filtered or not so the error message is just a guess or generic message. We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. It doesn't mean the device is broken or unusable. Right-click the printer and select See what's printing. Figure : 'Use Printer Offline' setting enabled If you removed a selection, try to print. 3. Turn the printer off, wait 30 seconds, and then turn it on. Learn more here. If you have a phone or tablet, load Fing and give that a shot. Open the printer queue by going to Devices and Printers in Control Panel and double-clicking on the printer. Click Restart. Try turning off (as in power off) the printer and scanning the subnet to make sure that IP isn't being picked up by another device. Here you want to click on Printer in the menu bar and then make sure to uncheck Pause Printing and Use Printer Offline. How to fix an HP Printer Offline Issue. Choose your printer, then click Manage. Disable Use Printer Offline mode If your printer is in Use Printer Offline mode, it definitely won't work. You can see the HP Printer icon added back on Device and Printers section. It is necessary to maintain the good signal strength. Ensure the printer & the computer are connected to the same wi-fi network. Select Remove Device from the top of the screen. 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