Sophos Install Script - Copy and paste below into a .cmd file. The lines in the log file show all the registry keys and markers checked by the CRT. Click or tap Sophos Endpoint Agent, click or tap 'Uninstall', and confirm 'Uninstall' again. Create a .reg file with the info below, and save it to the desktop. In successful removals: (1) in some cases may be a few folders remaining on the system (particularly with some Web Intelligence DLLs and a SAV Temp folder), and (2) WinSock providers may still be present (even if the files no longer exist on the system), this can be verified with the "netsh winsock show catalog" command. In that case "C:\Program Files\Sophos\Sophos Endpoint Agent\uninstallcli.exe" isn't of use to you as that is the unified uninstaller for the Central client. "C:\Program Files\Sophos\Endpoint Defense\uninstall.exe" You can review the log files and see what it has done under %windir%\Temp\ and the appropriate log file. I have tried restarting the server but it does not clear the message. Restart the computer in Safe Mode. @Echo off. IF NOT EXIST "C:\Program Files (x86)\Sophos\Remote Management System\ManagementAgentNT.exe" (. Turn off tamper protection. Backup the registry. Try stoping all services starting with Sophos. 3. Uninstalling Sophos in Programs and Features Log in to the computer using an account that is a member of the local group SophosAdministrator. Press the keys Windows + R. Type %temp% then press the Enter button. Press F8 to open Advanced Boot Options. REM --- Check for an existing installation of Sophos Agent. With the services stopped, if you can try uninstalling, and the install again. On the system tray, right-click the Sophos icon and ensure no update is in progress. Type "TextEdit" , hit Enter. 1. Restart the endpoint or server to turn off tamper protection completely. Wait about 5 minutes for the uninstallation to complete. Sophos Endpoint Security and Control Escalating upgrade and uninstall issues To troubleshoot a problematic uninstall or upgrade of the endpoint software, you must capture the state of the computer. I have tried stopping all Sophos services first. Notes: There's no ongoing update if the View updating status is grayed out. Click on the magnifying glass at the top right of the screen to open Spotlight Search. Reboot the Server If nothing has changed, you can run a script / batch file On a managed computer, click the keys Windows + R. In Run, type regedit then press OK. Next select Uninstall to uninstall Sophos Endpoint Agent. Enter an administrator username and password to allow uninstallation if prompted. Click on the Start button Click on the Settings button From the Windows Settings window, click on Apps Under the Apps & Features sections, scroll down the list and find Sophos Anti-Virus Click on Sophos Anti-Virus Click on the Uninstall button Click through the prompts to complete the removal of Sophos Anti-Virus The on-premise client doesn't have a unified uninstaller it is just a few entries in Programs and Features, some of which are MSIs, some are custom installers/uninstallers. These issues usually happen due to corrupted files or remnants from previous installations of Sophos Home or other Sophos versions, especially when using a third-party uninstaller that may delete components that are required to properly uninstall Sophos. Windows XP / Server 2003 Boot from Windows CD Select Uninstalling Select EndPointSecurity Agent from the programs listed and click Next Select Yes, try to uninstall You will receive a message saying that the problem has been fixed. If you notice that the Sophos AV is still installed it is because tamper protection is not disabled. If BitLocker is enabled, suspend it. Look for the avremove.log file. 2. Step 6: A restart is required to complete the . When I try to uninstall I get this message: The computer must be restarted before Sophos Endpoint Agent can be uninstalled. Programs and Features should have Applications starting with Sophos, since you have the Autoupdater installed. Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. Tamper protection should be disabled for Sophos from sophos central Script output may show to restart the system.Restart and run the script for better output Procedure's Instructions You will need to boot into safe mode and BitLocker will trigger if it's not suspended. I have logged into the server as both the Administrator and the user that installed the Endpoint Agent. Click Close Once this is complete, EndPointSecurity Agent should have been removed from the system. REM --- Check for an existing installation of Sophos Anti-Virus. Download the Sophos Diagnostic Utility onto the affected Endpoint. You are unable to reinstall Sophos Home due to error messages. Start a New Document (this opens a blank text file) At the top of your screen select Format---> "Make plain text" to convert the file to txt. "Open Sophos Endpoint AV, go to the Configure menu -> Authenticate User -> enter the password 'password' and then go into 'Configure Tamper Protection' and uncheck 'Enable Tamper Protection'. This may take a few minutes. After successful uninstallation, click Close and the computer will automatically restart. Press the keys CTRL + F and search for the word detected which will then show you the registry key string of the detected third-party anti-virus. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config and set the Value data of SEDEnabled to 0. Regards, Bohdan 0 Amir Ghaedi over 6 years ago in reply to Bohdan.S Windows 7 and Windows Server 2008 R2 Turn on or restart the endpoint or server. Step 5: The uninstall process begins. Video steps available here: macOS - Sophos Home uninstall script for advanced users. Be sure to close the Sophos AV Console window after disabling Tamper-Protect." Read-Host "Press ENTER to continue" Sophos Endpoint Protection - Uninstall without Tamper Protection Password. Step 4: Confirm the uninstall by clicking 'Uninstall'. To uninstall go to Control Panel> Programs> Programs and Features> right click on Sophos Endpoint Agent> select Uninstall to uninstall. REM Check for the Sophos service.
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